CompUSA closing 100 of its 229 stores? No wonder!
Apparently CompUSA is closing 100 of its 229 stores.
This isn’t a big surprise to me. It seems that these days almost everyone knows that “CompUSA” is synonymous with “crappy customer service.”
I actually went to my local CompUSA store today to buy a couple of graphics cards that I found on sale on their online blowout list. A 7800GT for $80 and a 6600GT for $50? (as well as several other cards) Count me in! When I went to the store, of course they had none of the graphics cards on sale that I was looking for. (Their site still says they have 2 of each in stock) I went to an employee who looked up the cards. He told me that they had sent the cards back to the manufacturer on February 7 and hadn’t even removed them from the website. Now that’s plain ridiculous!
Screw you CompUSA!
I don’t think that it is something to cheer about when you fear that tomorrow you and all your friends might not have a job when you wake up tomorrow. CompUSA’s “lack of customer service” is a stereotype. Me and my team pride ourselves in having nothing but the best customer service that we can provide for our customers.
Comment by AnonymousCompUSAEmployee — February 27, 2007 @ 8:01 am
i agree, just because we don’t have an item in stock does not mean we are rude and trying to give you bad customer service, that is an issue that is out of our hands and for you to blame the employees is ignorant. we have tons of customers that come in that vow never to go to best buy because no one is willing to help, we are more than willing to help but we can only do so much and for you to have such a negetive comment for one shopping trip is pretty absurd.
Comment by anonymous — February 27, 2007 @ 10:15 am
I also have to say that your experience with CUSA is just your own. My fiance worked his tail off for that company and had customers following him from one store to another because he was THAT GOOD. I just found out his store may be one to close (and 4 weeks before our wedding). I am so sick right now and I feel for every one of those employees that will be put out of work because of the company’s mismanagement. Good, hardworking people will lose their jobs and won’t receive the 401K matching that was promised to them. BTW, no one notified any of them until half the reail world already knew about it. My fiance found out what was happening from a friend (and former employee) 6 states away, working for Best Buy!
Comment by soon to be wife of a CompUSA employee — February 27, 2007 @ 11:07 am
I’m not blaming the employees for the problem that I had at CompUSA - that’s not the fault of the store employees but rather the fault of whoever runs the website. The employee that helped me was nice and pretty helpful.
And I suppose that customer service varies employee to employee and store to store - the CompUSA near me doesn’t have very good service and it seems to be something that (as I said) CompUSA is often known for. It’s not just limited to CompUSA - one of the Circuit City stores near me has great customer service, but the others aren’t as good.
I didn’t mean to offend you. As I said I wasn’t blaming employees or anything - in fact I understand where you’re coming from. I had to work at an amusement park for a couple of years that had crappy management that didn’t care much about their customers or employees, but I still did the best that I could at the job. A lot of the employees there could not have cared less about their job, in my opinion due to how the management treated them.
So as I said, myself (as well as many others) have had a bad experience with CompUSA, but it doesn’t necessarily mean that every employee/store is bad.
Comment by scoot — February 27, 2007 @ 2:06 pm
Those anonymous commenters are right about CompUSA’s reputation for bad service being a mere stereotype. Not all CompUSA stores have crappy customer service. Just all of the ones I have ever been to.
Comment by K. Bashaw — March 5, 2007 @ 12:12 pm
the service is that bad and much more, the tech crew doesnt understand tech all all or for that matter anything, plus beware, beware, beware, never buy the extended warranty at compusa they’ll steal your money and never give you any warranty…i’m heading to court soon…dont let someone at compusa tell you otherwise, i have a giant amount of friends tell me this co is going belly up for their no service policy…
Comment by babaliu — September 30, 2007 @ 1:45 pm
p.s. - for you employess of compusa, if your company doesnt back you up you should go work somewhere else because a bad company also reflects on its employees (who are the front line) and not hide behind words sayinf that they work their asses off, because according to business practices, they dont, they just show their own incompetence by reflecting the companys management incompetence…
Comment by babaliu — September 30, 2007 @ 1:52 pm
I just want to say to all of you cheering the closing of CompUSA - shame on you. My son just recently got married, is an employee of CompUSA and loved his job there. Return customers would ask for him because of his knowledge and friendliness. “His” customers would refer others to him & would not buy from anyone else.
Losing your job is never good - but especially at Christmas time - what a blow.
And always know, what goes around, comes around so to all of you so happy for your petty reasons, don’t be so smug.
Comment by Cocoa — December 11, 2007 @ 7:43 am
verwolf130678
Comment by Petr — December 11, 2007 @ 1:18 pm